Rental Policy
Clear Terms, No Surprises
The Basics
Rental Terms & Conditions
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Rentals are booked by the day, week, or month. A "day" is defined as 24 hours from the scheduled delivery or pickup time.
A valid government-issued ID and proof of business (where applicable) are required at pickup or delivery.
All equipment is inspected and cleaned before delivery. Renters are asked to inspect equipment on arrival and report any pre-existing damage within 2 hours.
Equipment must be used only for its intended purpose, by operators meeting applicable Ontario certification requirements. Subletting or relocating equipment off the agreed job site without prior written approval is not permitted.
Renters are responsible for equipment while it's in their possession, including damage, loss, or theft. Normal wear and tear is excluded.
Equipment is delivered with a full tank (where applicable) and should be returned at the same level. Routine maintenance during normal use is covered by Maple; misuse-related repairs are billed to the renter.
Rental period extensions must be requested at least 24 hours before the scheduled return and are subject to availability.
Deposits
Deposits & Payment Terms
A refundable security deposit is required to confirm every booking. Deposit amounts vary by equipment type and rental duration, and will be confirmed on your quote.
Deposits can be paid by credit card, e-transfer, or company cheque.
Deposits are refunded within 3–5 business days after equipment is returned, less any applicable damage, fuel, or late fees.
Full payment for the rental period is due at the time of delivery or pickup, unless a commercial account with approved terms is on file.
Returning equipment late without prior arrangement will incur a daily late fee equal to the standard daily rental rate.
Cancellations
Cancellation & Refund Policy
We understand project timelines shift. Our cancellation terms are designed to be fair to both sides.
More than 48 hours before delivery — Full refund of any deposit or prepayment.
24–48 hours before delivery — 50% of the deposit is refunded; the remainder covers scheduling and prep costs already incurred.
Less than 24 hours before delivery, or no-shows — Deposit is non-refundable.
Weather or site-access delays — If delivery is delayed due to site conditions or weather outside Maple's control, we'll work with you to reschedule at no additional charge.
Refunds are processed back to the original payment method within 3–5 business days.
Delivery
Delivery & Pickup
Maple Equipment Rentals delivers throughout the Greater Toronto Area and surrounding Southern Ontario regions.
Delivery fees are calculated based on distance from our yard and equipment size — confirmed on your quote before booking.
Renters are responsible for ensuring the delivery site is accessible (clear paths, adequate space, and any required permits). Additional charges may apply if our driver cannot access the site as described.
We provide a scheduled delivery window and will call ahead when our driver is en route.
Available at our yard during business hours for renters who prefer to transport equipment themselves. A valid towing/hauling setup appropriate to the equipment is required.
Equipment must be returned in the same condition it was delivered in, at the agreed time and location, unless an extension has been arranged in advance.